Communication & Time Management
No matter what type of organization you're in – a large corporation, a small company, government or non-profit – effective communication, time management and customer service skills are essential for success.
Upcoming Classes
Business Writing that Works
We all know what good writing is. It's the novel we can't put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action, the letter that says what a phone call can't.
This two-day instructor-led workshop you will discuss in business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing.
More>> Critical Elements of Customer Service
Each time a current or potential customer has contact with your organization, a moment of truth occurs. In this moment of truth, the customer forms an impression about your organization. The impression may not be accurate. It may merely be the customer's perception of your organization's product, service, or information. But this perception - even if based on a very brief encounter - determines whether the customer maintains contact with your organization.
More>> Manage Your Time for Success
Time is money, the saying goes, and lots of it gets lost in disorganization and disruption. In this one-day workshop, participants will learn how to make the most of their time by getting a grip on their office space, organizing their workflow, learning how to use their planner effectively, and delegating some of their work to other people.
More>> Negotiating for Results
People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace.
Negotiating is a fundamental fact of life at any level. Whether you are working on a project or fulfilling support duties, this workshop will provide you with a basic comfort level to negotiate with both internal and external clients. This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
More>> Present Like a Pro
A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two day workshop, participants will master the skills that will make them a better speaker and presenter.
More>> Problem Solving and Decision Making
Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? You've no doubt looked at solutions to problems and said, "I should have thought of that." But you didn't. The answer is not just creativity, although that certainly helps. Rather, the power to find these creative solutions lies in our ability to search for and find facts that relate to the situation, and put them together in ways that work. As an individual, facts and knowledge can only go so far. By tapping into the knowledge of others (staff, colleagues, family, or friends), anyone can expand the range of solutions available. This two-day instructor-led workshop will help you teach participants how to do just that.
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Selling Smarter
It's no secret that selling has changed in recent years. This is an exciting and dynamic profession, yet it is one of the most underrated and misunderstood, at least in recent years. The back-slapping sleazy, joke-telling huckster has disappeared and in his place is a new generation of sales professionals-highly trained and groomed, with the characteristics of honesty, trustworthiness, and competence. This one-day instructor-led workshop will help you teach participants how to be one of those smart sales professionals.
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