Management & Leadership Education
Develop the skills you need to effectively motivate, empower, and lead people.
Upcoming Classes
Transition to Management Successfully
This three-day instructor-led workshop is a tool for your leadership development. It is designed to help you create and accomplish your personal best, and to help you lead others to get extraordinary things done. At its core, leadership means setting goals, lighting a path, and persuading others to follow. But the responsibility entails much more. Leaders must get their message out in a way that inspires, make the most of their limited time, and build roads to precious resources. They must negotiate alliances, improve their colleagues, and align the ambitions of the many with the needs of the organization.
More>> Coaching: A Leadership Skill
Being a coach involves being a role model, sometimes a counselor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization. In this one-day course you'll learn to develop your coaching style and how to utilize that to be a great team leader.
More>> Facilitate Meetings Effectively
It is impossible to be part of an organization today and not attend meetings. Staff meetings, project meetings, planning and coordinating meetings-they all take time.
There has been a growing realization that we have to pay attention to the process elements of meetings, if we want them to be effective. With its focus on asking rather than telling, and listening to build consensus, facilitation is the new leadership ideal, the core competency everybody needs. Managers and supervisors are often asked to facilitate rather than instruct or manage their meetings and training sessions.
More>> Performance Management: Managing Employee Performance
Inspiring someone to be their best is no easy task. Just how do you manage for optimum performance? How do you create a motivating environment that encourages people to go beyond their best? This one-day instructor-led workshop is for supervisors who wish to better understand themselves and their employees. You'll cover a variety of topics such as assessing your personality, hiring the right employee, giving feedback, problem solving and documentation. Discover the tools and techniques you need to help employees set and achieve goals. Use a three-phase model that to help prepare your employees for peak performance, activate their inner motivation and evaluate their skills.
More>> Present Like a Pro
A great presenter has two unique qualities: appropriate skills and personal confidence. This confidence comes from knowing what you want to say and being comfortable with your communication skills. In this two day workshop, participants will master the skills that will make them a better speaker and presenter.
More>> Problem Solving and Decision Making
Why is it that some people find it easy to solve tough problems with simple solutions while others find this feat nearly impossible? The answer is not just creativity, although that certainly helps. Rather, the power to find these creative solutions lies in our ability to search for and find facts that relate to the situation, and put them together in ways that work. As an individual, facts and knowledge can only go so far. By tapping into the knowledge of others (staff, colleagues, family, or friends), anyone can expand the range of solutions available. In this two-day course, you'll learn how to use problem solving tools, improve decision-making skills and find creative solutions to problems.
More>> Resolving Team Conflict
The vast majority of people can't avoid interactions with a wide range of personality types, including some who are inconsiderate, stubborn, incorrigible, inappeasable, indecent, or downright sleazy. In fact, success sometimes depends on your ability to work well with all the above. This three-day course teaches you new and effective techniques for dealing with difficult people, coping strategies for dealing with difficult people and difficult situations, the five most common conflict resolution styles, how to strengthen staff trust and morale and more.
More>>
Is your organization focusing on IT Service Management? For more information about IT Service Management, visit our
ITIL community.