Front Desk Associate

PRIMARY RESPONSIBILITY:

The Front Desk Associate position entails greeting students, participating in morning check in, making appropriate inputs into the registration system, printing certificates, working on a multi-line phone system, general computer and office work and other duties as assigned.

PRINCIPAL RESPONSIBILITIES:

• Greet and direct visitors and/or students
• Answer the main phone line, and transfer to appropriate party
• Manage our proctored testing center
• Prepare snacks throughout the day for students
• Input classes into survey system, manually enter when needed
• Print certificates for students daily
• Maintain room calendars, inputting our schedule so it appears for the public
• Schedule and maintain cleanliness of break rooms, conference rooms & classrooms
• Database maintenance
• Assist with filing (i.e. creation of files and file labels)
• Other duties as assigned

POSITION QUALIFICATIONS:

• Ideal candidate would be multi-tasked
• Customer service oriented
• Possess proper phone etiquette
• Maintain a pleasant, friendly and professional demeanor
• Previous experience desired, but not necessary
• Basic computer and typing skills required
• Knowledge of Microsoft Office

EDUCATION:

• High school diploma or equivalent required

ANNUAL SALARY: $30K

Technical Instructor

Would you love to teach our corporate clients in a fun, high-energy, professional setting? Would you love to constantly learn new skills, so your own abilities continually expand?

Are you looking to join a team committed to excellence? Then contact New Horizons Computer Learning Centers, one of the largest and highest rated independent providers of technical and application training around the world. We are seeking highly qualified candidates to join our team as an Application Instructor. You can enjoy a rewarding career delivering training solutions to our corporate clients using the latest technologies and software products such as Microsoft Office and Windows 7. You may also train on a variety of web design and graphic skills such as Photoshop, Dreamweaver and Flash.

What We'll Bring to the Table

• New Horizons offers paid, in-depth training and a competitive benefits package. Invest in yourself and apply today to become part of our team of premier trainers in this challenging and rewarding career. Salary depends on experience and diversity of courses you are capable of teaching. Outstanding perks -- in addition to exceptional benefits that include medical, dental, vision and 401K, you are eligible to take free classes from all the great courses we have to offer.

• Career development - with over 300 centers in 70 countries, global transfer options, and a business model that fosters rapid company expansion, your career will stand to greatly benefit from our vast selection of opportunities.

• Everything you need to succeed -- from an empowering manager, to a highly skilled staff, you'll have all of the resources you'll need to be able to offer unparalleled customer service.

• Great product to represent - over the last 25 years New Horizons has grown to become the largest independent IT training company worldwide. We offer more courses, at more times and in more locations than any other company in the computer training industry.

Qualifications - What You'll Bring to the Table

Desired Skills, Certifications and Previous Experience:

Candidates should have experience in an instructional position teaching technical content to learners or have an extensive technical background. The technical instructor will be required to teach multiple courses from the subjects below and should be qualified for at least (1) of the below certifications or technologies.

Candidates should possess one of the following Certifications:

• MCITP: Enterprise Administrator on Windows Server 2008
• MCITP: Database Administrator 2008
• MCITP: Enterprise Messaging Administrator on Exchange 2010MCSD: Microsoft Certified Solutions Developer
• MCPD: Microsoft Certified Professional Developer
• ITIL: Intermediate Level

Candidates should be able to teach two of the following course area offerings:

• Microsoft Server 2008
• Microsoft Exchange 2010
• Microsoft SQL Server 2008
• .NET
• Powershell
• ITIL

Candidates must be willing to complete the following Certified Trainer Certifications:

• Microsoft Certified Trainer (MCT)
• CompTIA CTT+ (Certified Technical Trainer)

Director of Sales

New Horizons Learning Center Twin Cities is seeking a Director of Sales to direct the overall operations of our Account Executives. As Director of Sales with our organization, you will lead a team of dynamic Account Executives and be responsible for achieving sales and collections goals. You will also be responsible for hiring new sales executives, retaining and developing the sales team. As we as, Director of Sales, your mission is to contribute to the growth and development of our sales organization, seize new business opportunities and foster relationships with clients. Your outstanding performance in this role positions you for career growth opportunities, even international career opportunities.

PRINCIPAL RESPONSIBILITIES:

1. Recruit, hire and develop account executive staff.
   • Effectively recruit, screen candidates, and approve new employee hires.
   • Coordinate an intensive, high quality training program for newly hired account executives.
2. Direct, supervise, and develop the Sales Department personnel to ensure a highly motivated and efficient staff.
   • Manage a team of account executives to meet sales and revenue goals through an efficient sales and opportunity management process. Coach, direct and take corrective action as necessary to improve performance.
   • Design, implement, and supervise special sales contests to motivate account executives and to increase revenue.
3. Oversee sales territory management.
   • Effectively distribute and manage individual territories by account executive
   • Set territory sales and revenue expectations with account executives
   • Monitor performance objectives
   • Resolve any territorial issues and transfer accounts as necessary
4. Meet or exceed sales and revenue goals
   • Compare the monthly net income results with training center objectives. Formulate plans to meet and exceed objectives.
   • Monitor cash collection results by account executives and initiate corrective actions to meet cash flow objectives.
5. Develop and administer the department’s operating budget. Assume responsibility for the department equipment and supplies. Establish procedures and controls to protect assets from damage and theft.
6. Monitor sales trends; recommend new products and marketing strategies as appropriate.
7. Perform other duties and tasks as designated by the general manager.

REQUIRED COMPETENCIES:

Business Experience

1. Demonstrates business insight
2. Shows professional behavior
3. Understands the current IT marketplace

Leadership

1. Motivates and inspires others
2. Helps create a sense of purpose and shared vision
3. Communicates goals and objectives to others
4. Accepts personal responsibility for one’s own and group’s performance
5. Responds to situations in a logical, accurate, and complete manner.
6. Creates a positive work environment built on trust, fair and equal treatment, and consistent reward and consequence system
7. Understands how to motivate team and leads through demonstration of these practices

Drive

1. Sets and follows-through with achieving goals
2. Shows sense of urgency
3. Is dissatisfied with average performance
4. Engages in problem-solving activities regularly and autonomously
5. Demonstrates a strong sense of purpose
6. Committed to achieving results
7. Displays a high energy level
8. Sets high standards of performance
9. Initiates work and patterns of excellence
10. Develops and articulates clear approaches towards successful sales tactics
11. Demonstrates active listening skills

Decision-Making

1. Develops and evaluates alternative courses of action
2. Takes into account logic, facts, resources, constraints and organizational goals when weighing matters
3. Acts in accordance with ethical principles and organizational values
4. Raises and addresses ethical concerns or issues when appropriate
5. Follows through on commitments and implied agreements
6. Takes ownership
7. Abides by policies and procedures
8. Accurately weighs the costs and benefits when arriving at decisions

Staffing, Training, and Retaining

1. Recruits consistently and effectively following recommended hiring process
2. Appropriately staffs for meeting revenue goals
3. Uses effective interviewing techniques, tests for skills, and checks references
4. Demonstrates ethical and legal hiring practices by following EEOC guidelines, disciplines
5. Engages the sales force, decreases voluntary turnover rates, provides positive reinforcement and incentives, plans effective contests

Staff Training and Development

1. Demonstrates commitment to continuous development of the sales team including oneself by implementing effective regular training programs
2. Regularly assesses team and individual performance gaps and builds development plans for closing the gaps
3. Using effective coaching techniques for addressing sales skills, strategy and product knowledge gaps
4. Knows how to access New Horizons resources, delivers training to improve sales performance

Territory Management

1. Demonstrates effective territory management practices including account segmentation
2. Demonstrates appropriate account and strategy planning
3. Effectively prioritizes account management and sales tactics

POSITION QUALIFICATIONS:

• Three or more years of consultative sales experience with demonstrated managerial abilities.
• Bachelor degree preferred.
• Three or more years in the IT industry.
• Computer literate and able to demonstrate proficiency in software applications required in the performance of job responsibilities.
• Effective oral, written and interpersonal communication skills are imperative.