Frequently Asked Questions
How long has New Horizons been around?
How does New Horizons of Minnesota compare with their competitors?
What types of learning options are available?
What are our instructors’ qualifications?
What types of classes do we offer?
What’s a typical day at New Horizons of Minnesota like?
How much are classes, and how do I pay?
How do I enroll in a class?
What is the cancellation policy?
What is the policy for course cancellation due to inclement weather?
How do I get there? What restaurants are in the area? Where do I stay?
How do I access my post-class support?
Can I apply my classes at New Horizons of Minnesota for college credits?
What if I have special needs, like handicapped parking?
What if I am having trouble opening the courseware CD?
Answers
How long has New Horizons been around?
New Horizons of Minnesota was formed in 2004 by the merger of New Horizons of Minnesota and Benchmark Learning. We opened in 1995, and Benchmark Learning has a history that goes back to 1972.
The New Horizons network was started in 1982 when the first center was opened in California. Since then, New Horizons Computer Learning Centers have grown to become the largest independent IT training company worldwide.
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How does New Horizons of Minnesota compare with the rest of their competitors?
We believe some of our strong points include our focus on customer service, the depth and breadth of our course offerings, early-adaptor offerings, our diverse variety of delivery styles, instructor experience and class customization.
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What types of learning options are available?
We offer Public Training, Private & Custom Training, Mentored Learning, eLearning, Remote Learning and Personal Mentoring.
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What are our instructors’ qualifications?
Our trainers and instructors have credentials that include degrees in IT and education, decades of experience and a true passion for teaching. We know our instructors are the best, because our students tell us so on a daily basis. Meet our instructors.
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What types of classes do we offer?
Technical Training and Certification - Choose from a wide variety of technical classes and certification packages from developer to IT to Help Desk and ITIL. From Linux and IBM to Microsoft, Citrix or Novell, we have the class for you!
Desktop Software - We offer both classroom and eLearning options for virtually every desktop software program used in the world of business. We feature the latest titles and provide solutions tailored to help you execute real-world business projects.
Business Skills - Also referred to as “soft skills,” business skills training covers multiple topic areas, including time management, leadership, communications, presentations, sales, management, interviewing, negotiating, finance and more.
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What’s a typical day at New Horizons of Minnesota like?
You’ve chosen New Horizons of Minnesota for superb education, and our goal is to surpass that expectation. You’ll learn from instructors that have real-world experience and love to teach (and are good at it). Learn more!
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How much are classes, and how do I pay?
Class pricing is listed next to the course title as you browse the site. Payment must be received before the class date and can be made by check or credit card.
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How do I enroll in a class?
It’s easy! Once you find a class on our Web site, just click on the date to go to our online registration form. Fill out this form, and you’ll be contacted by one of our Training Advisors to register for the class. Or if you prefer, you can call us at 952.896.6800.
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What is the cancellation policy?
If you wish to cancel or reschedule a class for which you have registered and been confirmed for in writing or via email, we will make every effort to accommodate your new requirements. However, since this involves additional costs for us, we do have a specific cancellation policy.
A student or organization may cancel or reschedule by submitting written notice to info@nhmn.com no later than ten business days prior to the start of the class with no penalty. If a cancellation or reschedule occurs less than ten business days before the start date of a class, the full invoice amount must be paid. 50% will be applied as cancellation/reschedule fee, with the remaining 50% applied as a prepayment credit towards a future class. This credit must be used within six months of the original class start date.
A student or an organization that fails to submit written notice to info@nhmn.com of a cancellation or reschedule and does not show for the class that they were registered and confirmed for in writing are obligated for 100% of the tuition. Full payment will be expected with no credit towards a future offering.
Students may send a replacement if they are unable to attend but the replacement must meet the class prerequisites.
View our terms of agreement and cancellation/rescheduling policies for self-paying students.
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What is the policy for course cancellation due to inclement weather?
In the event of inclement weather, classes will follow the same procedures:
- Private and Public classes run per announcement with a default late start time of 9:00 a.m.
- Customer site classes are under the client's cancellation policy
- Announcements will be updated on WCCO* Radio/TV
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How do I get there? What restaurants are in the area? Where do I stay?
Please visit the Contact Us section of our site for complete details.
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How do I access my Post-Class Support?
For assistance with your Post-Class Support, email info@nhmn.com. We also offer test prep.
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Can I apply my classes at New Horizons of Minnesota for college credits?
Courses at New Horizons of Minnesota cannot directly be applied as college credits. However, they can help you towards your degree. We’ve partnered with Globe College / Minnesota School of Business to allow you to "pass out" of up to 75% of the requirements of a degree-based program on courses you have taken with us.
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What if I have special needs, like handicapped parking?
Handicap parking is on the east side of the 4510 building in Edina. Please contact us if you require any other special services.
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What if I am having trouble opening the courseware CD?
If you are having trouble opening your courseware CD, this PDF contains step-by-step instructions to help you.
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