20 January 2021
What does the ITIL 4 Framework look like?

What does the ITIL 4 Framework look like?

The new ITIL 4 framework is visually much simpler than its predecessor, yet it represents in its content the fundamental emphasis of ITIL 4 as a holistic approach that reimagines service management into what is being called the Service Value System that fully embraces the modern workplace by interweaving IT service with Agile, DevOps, Lean, and other IT governance and leadership concepts.

08 January 2021
ITIL: What You Need to Know

ITIL: What You Need to Know

ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish cost-effective practices, and build a stable IT environment that allows for growth, scale and change.

 

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